We track your trains. We claim your delays. You do nothing.
Most people never bother claiming a 15-minute delay — the paperwork isn't worth it. But it adds up. Register your ticket once and we'll monitor every journey it covers. If a train's late, we prepare and submit the Delay Repay claim for you.
“Your 07:42 to Manchester was 22 minutes late. We've already claimed £4.60 for you.”
You did nothing. That's the point.
- Upload your ticket. Season, Advance, Anytime, Off-Peak — we handle them all.
- Tell us your commute. Days, times, route. Two minutes.
- We watch every journey. When there's a claimable delay, we notify you first — you confirm you travelled and we file the claim.
- Compensation goes to you. The train operator pays your nominated account — not us.
We can't guarantee every claim — Delay Repay is set by each train operator and depends on the actual delay to your journey. What we do guarantee is that we won't let a claimable delay slip past.
£80m+
of UK rail compensation goes unclaimed every year
1 in 3
Only around 1 in 3 people who are owed actually claim
85%
of passengers want it to be one click. This is one click — once.