Privacy Policy

SAWT'IT ([COMPANY NAME] Ltd) is the data controller for the information you give us. Contact: [SUPPORT EMAIL]. We are registered with the UK's Information Commissioner's Office (ICO), registration number [ICO NUMBER].

Details you give us: your name, email, phone, address, flight details, what happened, and — if you ask us to claim — your bank details. Plus basic technical data when you use the site (such as device and browser, via cookies).

To check and pursue your claim and pay you (this is to perform our agreement with you); to keep you updated about your claim; and to meet our legal and accounting obligations. We only collect what we need.

Only as needed to pursue your claim: the airline, and if needed dispute bodies, regulators, and courts or partner lawyers; and our service providers — for example a payment provider (such as Stripe) to pay you, and our email provider to contact you. We never sell your data.

Payments are handled through a secure payment provider. We don't store your full card details on our systems.

Only as long as needed for your claim and to meet legal and accounting requirements, then we delete it. [Retention period to confirm.]

We use appropriate security measures to protect your information.

You can ask to see the data we hold, correct it, delete it, object to or restrict how we use it, and ask us to stop contacting you — just email [SUPPORT EMAIL]. If you're unhappy with how we handle your data, you can complain to the ICO at ico.org.uk, or your local data protection authority if you're in the EU.

We use essential cookies to make the site work, and basic analytics to understand how it's used. [Cookie detail to confirm.]

We may update this policy; the current version is always published here.